PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN USING BMHTRAINING.CO.UK (“this website”, “We”, “BMHTRAINING.CO.UK”).

  1. INTRODUCTION
    • We are BMH Training Limited – 11502966.
    • These terms and conditions are deemed to include our privacy policy and are collectively known as the “Terms”.
    • When you use this website, you agree to be bound by these Terms. Please read these Terms carefully before you start to use BMHTRAINING.CO.UK. If you do not agree to be bound by these Terms, you must not use this website. A reference to “you” or “your” is a reference to any user of BMHTRAINING.CO.UK.
    • Reference to “us” or “our” refers to BMHTRAINING.CO.UK.
    • In these Terms words implying the singular shall include the plural and vice versa and words implying the masculine gender shall include the feminine gender and vice versa.
    • These Terms supersede all previous terms of business.
    • We recommend that you print and keep a copy of these Terms; they are a legally binding agreement between you and us. We may change these Terms at our discretion by updating them on the BMHTRAINING.CO.UK website. The then current version of these Terms will apply whenever you use this site. Please check this page from time to time and take notice of any changes.
  2. Our Rights
    • The copyright and all other intellectual property rights related to this Website (including all database rights, trademarks, service marks, trading names, text, graphics, code, files and links) belong to us. This also extends to all the physical resources we sell through the website. All rights are reserved.
    • You may download material from this website for personal use, or for tutors to use with their students. However, you must not modify or republish any material from this Website without our prior written consent. Any content that is clearly marked with a purchase price must be purchased for the price advertised for each copy of the document.
    • This Website contains links to sites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked site. We do not recommend any products or services advertised on any other website. If you decide to access any third-party website from this one, you do so at your own risk.
    • Please note that where we link to other resources outside of our site you must comply with the terms of the third-party site as they have full ownership over this content.
  3. Products Purchased
    • The products sold on the BMH Training Limited website are protected by copyright. You do not have permission to use or distribute these materials for commercial benefit without prior consent. All resources are intended for personal use by students and tutors. They must not be photocopied, photographed, or shared on the internet in anyway under any circumstance. Distribution of any content contained within our products will be seen as infringement of copyright law and is strictly prohibited.
    • You can ask for a refund on any item you purchased as long as the item remains unopened. As soon as any product is opened it is assumed it is used and will not be eligible for a refund. Where refunds are provided, this will only be for the value of the original purchase price and will not include any postage costs. We do not accept any responsibility or liability relating to postage of returned items.
    • Where customers make errors with orders, such as but not limited to address errors, we are not responsible for rectifying issues relating to such errors. In some instances, we may offer good will gestures but this will be at our discretion. If an item is not received as a result of an error made by the customer, then we will look to help where we can but we will not be liable for any losses relating to this.
    • Royal Mail is our selected courier for the vast majority of parcels and deliveries. We will not be held liable for any delays in postage relating to the Royal Mail service. In periods of high demand, such as Christmas time, it may take longer for you to receive parcels than the estimated timescales stated on our site. Please take account of this when ordering, and check the Royal Mail websites for any updates on service interruptions or delays.
  4. WARRANTY 
    • Whilst we endeavour to ensure that any material from this Website is not contaminated in any way, we do guarantee that any material will be free from viruses.
    • Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Website will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of Website without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.
    • The information provided by our website is for general interest only and does not constitute specific advice. Materials provided by our site are for guidance purposes only. We do not advise their sole use as a means of securing a certain grade in any examination.
    • We make no warranty or guarantee that the information we provide on this site complies with laws other than those of England.
  5. LIABILITY 
    • We will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control.
    • We will not be liable to you for any loss or damage, whether in contract, breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
    • Use of, or inability to use our website and all the revision materials associated with it.
    • Any direct or indirect cost, relating to any third parties that advertise or promote their services on our site, including tutors and agencies.
    • We are not responsible and have no liability relating to the services provided by the third-party tutors or any other third party that advertises through our site.
    • You agree not to use this Website for any commercial or business purposes other than what has been agreed in these terms and conditions. Any other commercial use, outside of these terms can only be granted with written consent from ourselves.
    • We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity regardless of any contract you may have with bmhtraining.co.uk.
    • We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of bmhtraining.co.uk
    • When users of the site complete a “contact form” for any purpose, your details (including your email address) will be stored and may be used for marketing purposes. We do not accept any liability for any subsequent communications that you receive directly from third parties.
  6. Contact and Feedback
    • All notices and any formal documentation shall be given to us, by email at or by post to our address provided at the beginning of these Terms.
    • If you have registered to use our services, then we may serve a notice on you by email at the email address provided to us at the point of registration. It is your responsibility to update us with any email changes and to make sure you have confirmation of the update on our system.
    • All notices sent by email will be deemed to have been received on the day that they are sent or, if sent on a national holiday in England or on a Saturday or Sunday, the next working day following the day on which the email was sent. All notices sent by post will be deemed to have been received 3 working days after the date of posting.
    • We try to ensure that all customer feedback is dealt with swiftly and consistently. We welcome any suggestions that you make about how we may improve our service. Please submit the Contact Us form to provide your feedback on BMHTRAINING.CO.UK in relation to anything on the site.
  7. GENERAL
    • We may from time to time change the content of the BMHTRAINING.CO.UK website. Any amendments to these Terms will be made available on the site. Therefore, please check this web page regularly to ensure you are aware of the changes that have been made.
    • If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
    • If you are a consumer user, please note that these Terms and their subject matter and formation (including any non-contractual dispute or claim) are governed by English Law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.
  8. COMPLAINTS
    • Our complaints procedure is as follows:
    • Complaints will be responded to within 7 workings days where an appropriate telephone number and email address have been provided and the complaint is deemed relevant by us.
    • If you wish to escalate your complaint further, then please write  to BMH Training Limited, 85 Church Street, Leigh, Lancashire WN7 1AZ. Complaints will be responded to within 28 working days of receipt of your letter.
    • We hold the right to close a complaint and advise the discontinued use of our site if a user is still unhappy with the outcome of the complaint. ​
    • Complaints relating to any third party accessed via this site should be sent to the third party directly. We will acknowledge such complaints and look to remove third parties that consistently offer a poor service but we are in no way responsible or accountable for the service they provide.
  9. Resources
    • Resources uploaded to the bmhtraining.co.uk site are checked for accuracy and reliability. However we cannot guarantee the relevancy or usefulness of these resources. Under no circumstances should these resources form the basis of any advice and should only ever be used alongside resources that have been provided by qualified professionals.
    • Bmhtraining.co.uk is not responsible or liable for any exam results, performance or progression of any person using the resources presented on our site, regardless of whether or not a person has paid for these resources.
    • Where a resource is purchased, a preview will be made available. Therefore under no circumstance will a refund be given for any resource sold.
    • Under no circumstance can any of our resources be hosted on another website of any kind, or redistributed via Social Media or any other platform. Other sites may link to our resources but under no circumstance should host these.
    • The uploading of our content or any material that is found within our site to any other webpage or social media page is prohibited and any such action could face a legal challenge. We do not permit the use of our free or purchased resources outside that of the personal and private use of the person who has accessed them. Tutors that decide to use material from our site for tuition purposes should direct students to the BMHTRAINING.CO.UK site where they can access the resources directly. Resources and website material should under no circumstances be shared in any online or offline activity; although linking to them is acceptable.
  10. Examinations
    • BMHTRAINING.CO.UK offers formal examinations for Ofqual regulated functional skills exams. When you sign up to these services, you do so in accordance with the following terms. You also must have read and agree with the following privacy notices as set out by UK government website. https://www.gov.uk/government/publications/lrs-privacy-notices/lrs-privacy-notice 
    • Candidates can book into the exams directly through the bmhtraining.co.uk website which details how each exam works. When signing up to our exams you agree to adhere to our terms and conditions, which includes the creation of a free course user account for each exam booking.
    • Our examinations are overseen by professional invigilators who will provide a series of instructions on the day of your exam. You must follow these instructions carefully and ensure you adhere to the guidance set out. The primary role of the invigilator is to implement the examination protocols and to help, you as a candidate, understand what is required of you on the day of the exam. If you are unsure about any of the guidance provided then you must ask the invigilator to clarify, it is your responsibility to ensure that the guidelines provided are well understood.
    • Those individuals who fail to comply with examination protocols may be disqualified from an examination based upon the evidence provided by the invigilator.
    • Examinations are marked by qualified examiners. Results are provided within set timescales and certificates awarded when candidates meet the required standard. In the rare event results are late, we accept no liability relating to any losses incurred by exam entrants as a result of this. We will always endeavour to provide results within good time, but occasionally this is out of our control and therefore we cannot guarantee the timescales stated on our website or those given by administration staff.
    • We are not responsible for the outcome of any examinations and cannot be held accountable for candidates that receive a mark or grade they are not happy with.
    • Where we agree to take a deposit for an exam or a payment as part of a payment plan, the fee is non-refundable. All fees relating to the exam must be paid before the exam takes place. Where fees haven’t been received by 48 hours before the scheduled exam time, the exam may be cancelled and ready to reschedule once full payment of the exam fee has been made.
    • Where learners wish to appeal an exam result, they are welcome to do so but this will incur a £40 administration fee. Appeals can take up to 25 working days and this will result in a potential delay to any resit and the discount offers for resits will not be offered unless the mark being appealed is within 5% of the given pass mark. Where learners are more than 5% away from the pass mark we do not advise appealing the result, and remind learners that marks can go down as well as up.
    • Where a free resit is offered with a course purchase, you must ask bmhtraining.co.uk to look over your course account prior to sitting the exam. In order to qualify for the free resit you must have completed at least half the course and achieved above 60% on at least 1 of the online mock papers.
    • If you need to rearrange your exam date, the fee for doing so is £20 as long as you are more than 48 hours away from the scheduled exam time. If you look to reschedule within 48 hours of your exam time the administration fee is £49. You cannot reschedule an exam within 1 hour of its scheduled start time, in this instance you will need to cancel the exam and rebook.
    • Speaking and listening rearrangements incur a £30 fee when 5 or more working days away from your scheduled exam time. Within 5 working days of your exam time you can not rearrange this exam as other learners are dependent on your participation for the exam to go ahead. Therefore the standard cancellation fee of £99 will apply in these circumstances.
  11. Courses
    • All paid courses involving access to software are non-refundable. Up on purchase, login details will be sent to you. Once logged in it is assumed the software has been accessed and therefore no refund is due.
    • bmhtraining.co.uk accept no liability for performances in exams or otherwise, for those who have used one of our online courses.
    • Course access expires 1 year.


Cancellation and Refund Policy

  1. Examinations & Courses
    • Purchasing an exam from bmhtraining.co.uk instructs our team to process your booking, this is the start of the service we offer. You can claim a partial refund, minus cancellation fees, within 14 days of your exam purchase, as long as:
    • you haven’t taken the exam during this time.
    • your exam isn’t scheduled within 2 working days of your cancellation request.
    • Where an exam date has been selected, cancellations will incur a standard admin fee of £30 per exam, assuming the cancellation request is made within the 14 day cooling-off period. This fee is to cover the cost of administration expenses involved with exam bookings but also to cover the cost of cancelling invigilators who are booked at the point of exam purchase.
    • Exams that are cancelled within the 14 day cooling-off period where a date has not been selected, are entitled to a full a refund, minus a reasonable cost of service, which will total £20.
    • Cancellations outside of the 14 day cooling-off period are not due a refund and any good will gesture offered is at the discretion of BMH Training Limited.
    • For functional skills English exams, the £30 cancellation fee is applicable to each of the three parts of the exam;  reading, writing and the SLC. Where SLC presentation instructions have been provided, this is considered the start of the exam and in this scenario no refund is applicable.
    • Exams cannot be cancelled within 48 hours of the scheduled time. If you do not attend an exam, then no refund will be due.
    • All deposits are non-refundable.
    • Those who pay monthly, will be required to pay in full in order to take their exam or for their results to be released. The company reserve the right to cancel exams and withhold results where payment plans are cancelled or are in a default status.
    • If you look to cancel your SLC exam and your exam date is scheduled within 5 working days of your cancellation request, no refund will be due.
    • All paid courses involving access to software are non-refundable. For the English course that comprises an online course and other elements, the online course aspect represents 50% of the fee paid. This portion of the course fee is non-refundable.
    • All refund requests must be made within the 14-day cooling off period and must be made in writing to one of our email addresses listed on the website.
    • Purchases made from REED.co.uk: Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.